Frequently Asked Questions – The Laser Company
15728
page-template-default,page,page-id-15728,ajax_fade,page_not_loaded,,paspartu_enabled,qode_grid_1200,hide_top_bar_on_mobile_header,columns-4,qode-theme-ver-10.0,wpb-js-composer js-comp-ver-4.12,vc_responsive
 

Frequently Asked Questions

Frequently Asked Questions

How much does Delivery Cost?

 

All delivery orders are sent by Express Courier, with tracking included at an additional rate of R99. You are able to get an estimate of the shipping expense to destinations in your shopping cart.

 

Can I make changes to my artwork options?

 

You certainly can. We create all our artwork in-house so we are completely flexible with all our artwork options. If you like an aspect of one artwork option and want it combined with a different artwork option we are more than happy to do that for you. All artwork is free of charge. Simply include the request with your other details when you add the item to your cart and our designer will see it when they are preparing your artwork.

 

Do you offer Samples?

 

We work hard to provide detailed product descriptions and professionally prepared product images, but sometimes there is nothing better than being able to hold the product. For most of our products we are able to provide a personalised sample at an additional cost (+ postage). This price includes all artwork and production work. If you would like to organise a sample please Contact Us.

 

How long will it take for my order to be made?

 

Production time varies by the production process used and takes into account drying time for printed and painted products and the complexity of production. Estimates of production times are provided below:

 

1. Stock Orders: Dispatched next business day

2. Engraved Products: 5-10 working days

3. Printed Products: 10-15 working days

4. Timber Cuts: 20 working days

 

Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 99% of cases the answer is yes.

 

Do you have a showroom where I can view your products?

 

We sure do. You are welcome to visit our showroom at 34 Anna Scheepers Street, Del Judor, Emalahleni, 1044, no appointment necessary.

 

I have my own artwork, can I use that instead?

 

You certainly can. Simply send through your design to sales@lasercompany.co.za and we will use it when your artwork is prepared for review. All artwork is free of charge.

 

What happens after I purchase?

 

Your order will go through several steps to ensure you receive the best possible product:

 

1. After you have placed your order you will receive an automatically generated email confirming your order.

2. Our designer will then see the info you have specified on your order and prepare some artwork for your review.

3. You will then have a chance to review your order and approve or request amendments.

4. Once you have approved your artwork it will be sent to production.

5. Once production has been completed you will be contacted with a notification that your order is ready or has been dispatched and you will be provided with your tracking number.

 

Will I be sent artwork to approve before my order is sent to production?

 

You certainly will. A prepared art proof is prepared for every personalised order. This will be emailed to you for you to review and either approve or request amendments. You are able to request amendments until you are happy with the artwork.

 

Can I pick up my order?

 

You are more than welcome to collect your order from our offices. Please let us know that you intend to pick up and we will contact you when your order is ready to be collected.