How long does it take for my order to be dispatched?
Production time varies by the production process used and takes into account drying time for printed and painted products and the complexity of production. Estimates of production times are provided below:
1. Stock Orders: Dispatched next day
2. Engraved Products: 5-10 working days
3. Printed Products: 10-15 working days
Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 99% of cases the answer is yes.
Returns & Exchanges
The Laser Company has become the business it is today because of our customer service. We work closely with you following your purchase to ensure you receive products which you will brag about to your family and friends. This starts the minute your order is received. We make sure we don’t start the production process until you have approved your artwork.
We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved art proof, so please make sure you check the spelling and details carefully, including names and dates. We have perfected our packing process so we experience very few breakages, however in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will organise a replacement.
Please note as all products are personalised we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange,
1. Please contact our customer service either via phone or via email
2. You can return your item to us at: 34 Anna Scheepers Street, Del Judor, Emalahleni, 1044. Please include your name and order number with the item. We are unable to cover the cost of return shipping.
3. Once we have received the item we will process the refund the next business day onto your original payment method. Please allow approx. 3 business days for the amount to show up on your card/account.
4. You have 30 days from the date of purchase to initiate a return/exchange.
If you are for any reason unhappy with your purchase please email or call us and we will do our very best to resolve any issues.